Returns & Exchanges Policy
Last Updated: September 5, 2026
At Double A Wears, your satisfaction is our priority. We aim to make the exchange process simple and transparent. Please read the following policy carefully.
Exchange Policy
Domestic Orders (Pakistan)
- Exchange Window: You may request an exchange within 7 days of delivery, provided you have proof of purchase (order confirmation email).
- Eligible Conditions: Items must be unused, with all original tags intact, in original packaging, and accompanied by the original invoice. A valid reason must be provided (e.g., defective item, incorrect size, or wrong product received).
- Abayas & Boxed Items: Must be returned in their original packaging.
- Note on Colour Variation: Slight differences in colour or appearance may occur due to screen settings and lighting. This does not qualify as a valid reason for exchange.
Exchange Process
- Online exchanges generally take 7–10 days to complete after verification.
- If the item is defective or incorrect, we will arrange free pickup from your doorstep.
- If the exchange is due to size preference or change of mind, you will be required to send the item back to our head office.
Items Not Eligible for Exchange
- Items purchased on sale or at a discounted price are not eligible for exchange (except in cases of genuine defect or incorrect item, which will be reviewed on a case-by-case basis and may take longer to process).
How to Request an Exchange
- Log into your Double A Wears account, or
- Contact our Customer Care team with your order details.
Customer Care Contact
Email: Doubleawears@Gmail.com
Phone: +92 333 4698002
Once your request is approved and all conditions are met, we will schedule the exchange.
International Orders
Double A Wears currently does not offer exchanges or returns for international orders.
However, if you receive an incorrect or damaged item, please contact our Customer Care team immediately with photos of the package, invoice, and the product. We will assist you on a case-by-case basis.
Important Recommendation
Please take clear photos of the outer packaging and invoice before opening your order. Keep these photos until you have confirmed that your order is complete and in good condition. This helps us resolve any issues more quickly.
Return Policy
Double A Wears does not offer returns for a refund.
We only facilitate exchanges as outlined above.
Refund Policy
Refunds are not issued in cash.
Where a refund is approved (for example, in the rare case of a cancelled order that has already been paid), the amount will be issued as a store credit coupon of equal value. This coupon is valid for use on our online store only and can be used immediately or at a later date. Please review the coupon terms carefully upon receipt.
Order Cancellation
- You may cancel your order at any time before it has been processed/shipped.
- Once the order has been shipped, you will receive a shipping confirmation email containing your invoice and tracking ID. After delivery, the Exchange Policy above will apply.
- Double A Wears reserves the right to cancel any order in cases such as:
- Item out of stock
- Pricing errors
- Payment declined by the issuing bank